Development of “TO BE” state options for well servicing and workover management processes enabled by modern digital technologies


The Customer is an innovative oilfield services company that provides a broad range of well intervention services in the Western Siberian region. The company’s strategic plans consider a substantial increase in well servicing and workover crews’ number, adding new services and methods to meet the needs of their key clients.

The Customer considers its strategic development in supplying production units with modern and state-of-the-art equipment and straightening its business processes by means of introducing up-to-date digital technologies.


The formation of strategic goals, development and justification of individual projects of business administration in general and production processes in particular should be aligned with prospective directions of industry development, as well as with evolving trends of information gathering and processing technologies. Under modern conditions the process of the company’s digital transformation becomes the basis to enhance production efficiency enabling identification and automation of routine operations, and experienced engineering staff to be focused on the analytical tasks.

The customer started the project on the phase of intensive growth of operational assets. The management team is committed to have a clear and holistic definition for all elements of the concept of production management processes with application of modern digital solutions that establish consolidated information environment and ensure optimised organisational and role structure at different stages of the company’s evolution.


·         Development of the targeted management model and transformation roadmap for well servicing and workover management system considering the best international experience, prospective industry development trends and specific of the existing company management system.

·         Enhancement of existing approaches to well servicing and workover fulfilment by application of modern digital solutions in order to support the following processes.



Project duration – 9 months.

During the Phase 1 “AS IS Analysis”:

•      Managers and key personnel currently participating in the fulfilment of well servicing and workover management processes have been interviewed.

•      Description of the “AS IS” state for current business processes have been delivered.

•      Information flows maps have been developed for the entire production chain.

•      The analysis of regulatory and procedural documents sufficiency and completeness has been performed.

•      The sufficiency and adequacy of current IT services, IT architecture and infrastructure, instrumentation have been analysed with regard to their capacity to support well servicing and workover management processes.

•      The best international practices have been reviewed, analysed, and assessed in the context of their feasibility to be applied to Customer’s well servicing and workover management.

During the Phase 2 “Constraints Analysis”:

•      Available and prospective digital solutions have been analysed in terms of their applicability for the processes included in the Project scope.

•      The “TO BE” state of the well servicing and workover management processes has been developed with justification of the expecting effects and evaluation criteria.

•      Key restrictions in achieving the desired “TO BE” state have been defined.

•      The options to mitigate the restrictions have been described per each business function.

•      Principles and options for real-time data using have been developed to organise processes for automated monitoring of the execution of well servicing and workover operations (recognition of operations by a set of parameters, work on exceptions, notification system, work on the principles of technical limits).

•      Principles and vehicles management options based on the integrated digital operations plan have been developed.

•      Process automation options for vehicles surveillance, coordination and performance analysis based on the digital roadmap have been developed.

•      Core functionality of the information systems proposed to be developed and implemented have been described. Overall architecture and integration options have been represented.

•      Dashboard templates have been developed and confirmed for the information systems proposed to be developed and implemented.

During the Phase 3 “TO BE state definition”:

•      Requirements to the elements of targeted integrated well servicing and workover management system have been described.


•      The targeted regulatory and procedural documents layout has been described with a brief for each document.

•      Targeted well servicing and workover management processes have been modelled (EPC and BPMN notations) at the level of detail to individual roles, functions and activities performed in prospective information systems.




•      Targeted hierarchical model of business objectives for well servicing and workover management and criteria for evaluation of each business function efficiency have been described.

•      The concept of targeted organisational structure has been developed considering the business roles defined on the business processes diagrams of “TO BE” state.

•      Requirements for complementary staff competencies required to achieve the targeted state have been defined.

•      Functional specifications for prospective information systems development and implementation have been defined.

The agreed initiatives on target transformation options for all elements of integrated production management of well servicing and workover have been laid out and consolidated into a holistic project portfolio. Alignment of their results in time was reflected in the roadmap of digital transformation of the processes included in functional framework of the Project.